Thomas Sewing Center in Mesquite, TX Closed now

Reviews about Thomas Sewing Center

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  December 26, 2019, by Roy Sanders
  Thomas Sewing Center wants the money then will not support their customers needs. Bought a long arm quilter several months back and it took for ever to get the complete machine. Several phone calls and several lies and no respect I contacted Mr Thomas and this situation was taken care of. Dumb me bought my wife the computer upgrade for this quilter for her birthday a month ago and the same routine started all over. Still no computer upgrade but being told "over night tomorrow". I think people need to no what kind of service some people get, it could be you. I could not find a reply button for the response below so I will post it here. I expect when a company employee tell me something it should be the truth. When I am told "It will be sent overnight here and it will be put in the mail overnight to you" that should happen. When it doesn't we should be contacted an told what is happening, not having to call and being told "I will check on it and call you back". The call backs never happen. When the first unit arrived it was not for our machine. This started the game over. Now the parts have to be ordered from somewhere, made and then shipped to you to ship to me.I was never told this, I had to read it here. All along this process I have not seen any of the customer concern you are talking about. I am guessing the philosophy of Mr Thomas is not carried on in today's business. I have no problem telling the world how we have been treated by you all and apparently you had rather address it here.